IT Support Technician (Fintech)

Location: On-site in Sydney, New South Wales, Australia

Company

hirify.global provides online trading and investment services, including CFD trading, with a focus on regulatory compliance, technological innovation, and customer service.

What you will do

• Resolve incident and service request tickets covering hardware, software, networks, printers, email, logins, and access.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and business applications.
• Support Windows, macOS, Microsoft 365, VPN, Wi-Fi, email, and office productivity tools.
• Assist with onboarding and offboarding, including device setup, account creation, access removal, and equipment collection.
• Perform basic MDM and network troubleshooting tasks and maintain accurate IT asset and ticket records.
• Document troubleshooting steps, prepare user guides, follow SLA requirements, and escalate unresolved issues.

Requirements

• 2–3 years of experience in IT support, service desk, helpdesk, desktop support, or IT operations support.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field is preferred.
• Experience with ITSM or ticketing systems, preferably Jira Service Management, and understanding of incidents, service requests, access requests, SLAs, priorities, and escalations.
• Experience troubleshooting Windows and/or macOS devices, with basic knowledge of Microsoft 365, Active Directory or Entra ID, email, VPN, printers, hardware, software, and networking.
• Ability to document resolutions clearly, prioritize multiple requests, and follow issues through to resolution.
• Strong communication skills and a customer-service mindset.

Nice to have

• Basic exposure to MDM tools such as Microsoft Intune, Jamf, or similar platforms.
• CompTIA A+, ITIL Foundation, Microsoft Certified, or related IT support certifications.

Culture & Benefits

• Competitive salary with performance-based incentives.
• Career growth and development opportunities within a global organisation.
• Collaborative and inclusive work environment with exposure to cross-regional operations.
• Health and wellness benefits.