11 часов назад
IT Support & Service Desk Administrator (Microsoft)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support & Service Desk Administrator (Microsoft): Providing first- and second-level IT support in an on-site Budapest environment with an accent on Windows and macOS provisioning, endpoint management, networking, and service desk operations. Focus on troubleshooting infrastructure and user-access issues, maintaining accurate documentation, managing IT assets, and developing scripts and standard operating procedures.
Location: Budapest, Hungary
Company
Provides IT and streaming solutions through a global portfolio of online streaming, advertising, entertainment, and lifestyle platforms.
What you will do
- Provide first- and second-level IT support through face-to-face communication, Teams, phone, instant messaging, email, and the service desk.
- Install software, configure computers, troubleshoot third-party applications, resolve hardware issues, and support workplace seating, cabling, networking, and equipment moves.
- Manage inventory, email accounts and data, DNS, DHCP, Configuration Manager, intranet services, Group Policy, disk imaging, and endpoint-related operations.
- Track progress and incidents in JIRA Service Desk and collaborate with external service providers.
- Create and maintain standard operating procedures, runbooks, user guides, and knowledge-base documentation.
- Follow established workflows and complete additional operational tasks assigned by management.
Requirements
- 4+ years of relevant IT support or service desk administration experience.
- Experience providing user helpdesk support at first and second level, including work with Windows 10/11 and macOS provisioning, patching, and diagnostics.
- Intermediate knowledge of Microsoft 365, Intune, Active Directory, Exchange, Azure AD, or similar Microsoft products.
- Hands-on experience with endpoint management tools such as Intune, Jamf, or Mosyle; basic PowerShell and Bash scripting knowledge.
- Basic knowledge of DNS, DHCP, VLANs, Wi-Fi/802.1X, VPN and remote-access troubleshooting, mobile devices, and structured root-cause analysis.
- Excellent Hungarian and C1 English language skills are required. Strong independent debugging, teamwork, availability, hardware knowledge, and technical documentation skills are also required.
Culture & Benefits
- On-site work in an international and collaborative environment.
- Work alongside colleagues from more than 40 nationalities.
- Opportunity to work with current technologies supporting platforms used by millions of users daily.
- Inclusive workplace with opportunities for professional growth.
- Criminal record extract required during the recruitment process for background screening.
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