Customer Success Manager (IoT)

TL;DR

Customer Success Manager (IoT): Managing the full customer lifecycle for SIM for Things (SFT) solutions with an accent on presales engagement, solution design, and value positioning. Focus on translating product capabilities into scalable IoT architectures and driving adoption for Tier-1 enterprise customers.

Company

hirify.global is a global communications provider specializing in digital identity, 5G, and IoT connectivity across more than 100 countries.

What you will do

• Lead technical presales engagements, including customer discovery, solution design, and value positioning.
• Translate business requirements into scalable IoT/SIM Management Portal architectures and configurations.
• Own the end-to-end onboarding journey, including connectivity setup, SIM lifecycle, and API integration.
• Serve as the primary technical advisor for customers on IoT connectivity strategies and platform scalability.
• Manage the customer lifecycle to identify expansion opportunities and drive retention.
• Act as the voice of the customer to influence the internal product roadmap and innovation.

Requirements

• Strong technical background in Telecom, IoT, or IT Engineering.
• Proven experience in a Customer Success, Presales, or Solution Engineering role.
• Deep understanding of IoT connectivity, roaming ecosystems, MVNO/M2M models, and eSIM technologies (e.g., SGP.32).
• Ability to act as a customer-facing technical expert for both technical and business audiences.
• English: Fluency (C1) is mandatory.

Nice to have

• Fluency in Spanish.
• Experience with Cloud and AI solutions.

Culture & Benefits

• International environment with diverse teams across 100+ countries.
• Culture of ownership and trust with real autonomy in decision-making.
• Focus on growth mindset and continuous professional learning.
• Opportunity to contribute to large-scale, meaningful global connectivity solutions.