Senior Human Resources Business Partner (Healthcare)

TL;DR

Senior Human Resources Business Partner (Healthcare): Designing and scaling a high-performing culture and organizational structure for customer support teams with an accent on employee relations, performance systems, and organizational design. Focus on building sustainable cultural rituals, defining career paths for frontline staff, and partnering with senior leadership to drive operational excellence.

Location: New York, NY (Hybrid: Remote Fridays, in-office Mon-Thu)

Salary: $155,000 - $170,000 USD

Company

hirify.global is an AI-powered virtual care engine that partners with leading health systems to modernize primary care using clinical AI.

What you will do

• Design and scale a high-performing, patient-centric culture for customer support teams.
• Define job architectures, roles, and career paths for frontline and management levels.
• Implement performance systems including scorecards, rubrics, and promotion frameworks.
• Act as a trusted advisor on complex employee relations matters ensuring fairness and compliance.
• Partner with the Operational Excellence team to ensure scalable and effective training programs.

Requirements

• 8–12 years of experience in People Operations, HRBP, or Talent roles.
• Proven experience supporting frontline, customer service, or clinical support teams.
• Ability to navigate ambiguity and build organizational structures from the ground up.
• Must be based in New York, NY to support the hybrid work model.

Nice to have

• Experience in healthcare or tech-enabled services.
• Experience managing recruiters or HR team members.

Culture & Benefits

• Hybrid work model with Remote Fridays and provided lunches Mon-Thu.
• Comprehensive health, dental, and vision insurance options.
• Financial benefits including 401k and stock options for all full-time employees.
• Generous time off: 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days.
• Paid parental leave and commuter benefits.