HR Business Partner (HRBP)-Houston Customer Experience Center

TL;DR

HR Business Partner (HRBP): Serve as primary People partner for onsite employees and front-line/mid-level leaders at Houston Experience Center with an accent on strategic HR partnership, manager enablement, employee relations, and performance management. Focus on coaching managers on accountability and development, leading investigations and corrective actions, ensuring policy compliance, and overseeing onsite operations.

Location: Fully onsite in Houston, Texas, United States

Salary: $130,000 - $159,000 USD

Company

Reinventing health insurance by combining data analytics and custom software to deliver personalized care and improve members’ lives.

What you will do

• Serve as primary People partner for Houston employees and Medicare Advantage leaders, translating business priorities into people solutions.
• Coach managers on performance, development, engagement, and accountability to strengthen team effectiveness.
• Lead employee relations end-to-end, including investigations, corrective actions, and complex conversations.
• Support performance management cycles, onboarding, offboarding, and leaves while ensuring compliant practices.
• Oversee onsite office operations, facilities, IT, security, vendors, and employee/visitor experience.
• Design engagement initiatives and executive experiences to foster culture and inclusion.

Requirements

• 4–6+ years progressive HR experience in fast-paced or regulated environments like healthcare or call centers.
• Strong expertise in employee relations, investigations, and performance management.
• Proven ability to partner with front-line and mid-level leaders to drive accountability and performance.
• Solid knowledge of employment laws and HR compliance fundamentals.
• Comfortable in highly visible, fully onsite role with high autonomy and ownership.

Nice to have

• Experience with office operations or facilities coordination.
• Background in change management or manager capability building.
• Partnership with Legal or HR Centers of Excellence.
• Onsite employee experience design.
• Bilingual (Spanish) skills.

Culture & Benefits

• Competitive base salary, equity, performance bonuses, 401k matching, and regular compensation reviews.
• Comprehensive medical, dental, vision coverage, mental health resources, and flexible time-off policy.
• No-Meeting Fridays, monthly company holidays, paid parental leave, and Employee Stock Purchase Plan.
• Remote-first culture supporting global collaboration, professional development funding, mentorship, and learning programs.
• Focus on diversity, inclusion, and equal opportunity employment.