Co-ordinator, Assessment Operations (Education)

TL;DR

Co-ordinator, Assessment Operations (Education): Managing a small team to deliver diverse assessment activities with an accent on efficient service provision and continuous improvement. Focus on coordinating the production of procedures, monitoring performance KPIs, and providing guidance to students and staff.

Location: Hybrid (Milton Keynes). Attendance in the office is required approximately once per week.

Salary: £27,319 to £30,378

Company

hirify.global is the UK’s largest university and a world leader in flexible part-time education.

What you will do

• Manage a small team of Assistants supporting various assessment activities including TMA, CMA, CME, and EMAs.
• Coordinate the production, review, and updating of procedures and documents for assessment processing.
• Provide information, advice, and guidance to students and colleagues on assessment and academic conduct.
• Monitor and report on the performance of assessment activities, ensuring quality of customer responses.
• Identify and implement continuous improvements in service delivery to maintain agreed standards.
• Maintain effective relationships across the University to ensure coordinated operational effort.

Requirements

• Experience of leading staff and motivating others.
• Previous clerical and IT experience, specifically with Outlook, Word, and Excel.
• Experience working in customer-focused environments with a collaborative approach.
• Ability to maintain accurate records and adhere to strict confidentiality and security standards.
• Excellent interpersonal and communication skills, both oral and written.
• Must be able to work from the Milton Keynes office approximately once per week.

Nice to have

• Knowledge of OU systems including CIRCE, VOICE, and OSCAR.
• Evidence of training and developing staff.
• Experience of monitoring workloads and key performance indicators.

Culture & Benefits

• Open to flexible working discussions, including job shares, part-time, or compressed hours.
• Comprehensive range of staff benefits to reward and recognize great work.
• Focus on maintaining a great work-life balance.
• Opportunity to contribute to a mission of widening access to higher education.

Hiring process

• Interviews are anticipated to take place during the week commencing 13 July 2026.
• Application requires a CV and a supporting statement of up to 1,000 words.