Business Support Administrator (Fintech)

TL;DR

Business Support Administrator (Fintech): Providing administrative support across multiple accounts within the Corporate Payments line of business with an accent on account creation, quality assurance, and query resolution. Focus on maintaining account accuracy, processing VISA payments, and coordinating with merchant and customer-facing teams.

Location: Onsite in Swindon, UK

Company

A global technology organization leading the future of commercial payments, providing specialized solutions for fuel, general payables, and lodging expenses.

What you will do

• Create and manage customer and merchant accounts with precise parameters.
• Perform quality assurance checks on new accounts to ensure efficient implementation.
• Act as the first point of contact for query resolution for merchants and internal teams.
• Handle merchant calls regarding card acceptance, invoice queries, and network changes.
• Process and reconcile VISA payments and manage disputes.
• Identify and investigate sites with zero turnover for further action.

Requirements

• Previous experience in customer service, operational, or administrative environments.
• Proven ability to work within agreed service levels in a busy team.
• Strong communication skills (telephone, written, and verbal).
• Proficiency in MS Office, particularly Excel.
• Strong attention to detail and ability to handle confidential information.

Nice to have

• Experience using Salesforce.

Culture & Benefits

• Comprehensive benefits including 4x life insurance and private healthcare.
• Pension scheme with a 5% employer contribution.
• 25 days of holiday with an option to buy or sell additional days.
• Professional development via access to LinkedIn Learning.
• Employee rewards and discounts through Gratitudes.