Digital Account Manager (SaaS)

TL;DR

Digital Account Manager (SaaS): Managing and growing relationships with an existing enterprise customer base to drive expansion and retention with an accent on strategic account planning and upselling. Focus on aligning hirify.global’s composable DX platform with customer business objectives and maximizing lifetime value.

Location: United States (Must be authorized to work in the US; E-verify will be used)

Salary: $195,000–$300,000 OTE

Company

Leading provider of agentic digital experience software that brings together content, commerce, and data into one composable platform.

What you will do

• Act as the primary contact for designated enterprise accounts, fostering strong multi-level relationships.
• Identify and execute opportunities for upselling, cross-selling, and contract renewals to drive revenue.
• Develop and execute strategic account plans to maximize customer satisfaction and lifetime value.
• Collaborate cross-functionally and leverage the partner network for exceptional client support.
• Monitor customer health and proactively address issues to ensure long-term partnerships.
• Analyze industry trends and competitive landscapes to provide feedback for product enhancements.

Requirements

• Minimum 3 years of experience in full-cycle software sales or a SaaS environment.
• Proven account management experience within an enterprise setting.
• Strong business acumen in digital marketing concepts and content management systems.
• Excellent communication skills to build rapport and credibility with executive stakeholders.
• Must have legal authorization to work in the United States.

Nice to have

• Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies.
• Familiarity with sales methodologies such as MEDDIC or Command of the Message.
• Experience presenting onsite to executive-level stakeholders.

Culture & Benefits

• Competitive compensation with excellent commission plans and a 1st quarter guarantee.
• Annual President’s Club for top performers with travel to global destinations.
• Comprehensive benefits package including health insurance, gym access, dental, and parental leave.
• Continuous learning opportunities via LinkedIn Learning and educational workshops.
• Structured career growth path within a diverse and collaborative global team.