Enterprise Account Management Lead (Electric Vehicles)

TL;DR

Enterprise Account Management Lead (Electric Vehicles): Leading the enterprise account management team to manage B2B2C relationships for electric car leasing with an accent on portfolio retention and growth. Focus on implementing enterprise account management practices, coaching a team of account managers, and navigating complex commercial negotiations.

Location: Hybrid, London (minimum 2 days per week in Oxford Circus office)

Company

hirify.global is a green energy group providing electric car leasing through its Octopus Electric Vehicles division.

What you will do

• Lead and coach a team of 8 account managers to deliver exceptional customer experiences and meet performance goals.
• Drive portfolio growth and retention through comprehensive joint account planning and stakeholder mapping.
• Manage commercial risks and lead complex contract negotiations for high-value enterprise accounts.
• Develop a scalable customer success playbook and long-term strategy aligned with company goals.
• Collaborate with internal teams including Marketing, Operations, and Onboarding to resolve issues and integrate feedback.
• Establish KPIs and generate insightful reports on customer success metrics for senior leadership.

Requirements

• 7+ years of commercial, customer-facing experience with high-value B2B enterprise customers.
• Proven experience leading high-performing account management teams.
• Deep expertise in implementing account management disciplines and building multi-year team strategies.
• Advanced commercial acumen with a background in contract negotiations and risk mitigation.
• Must be based in London and able to work from the office at least 2 days per week.
• Strong coaching and influencing skills for managing senior-level relationships under pressure.

Nice to have

• Knowledge of employee benefits or salary sacrifice schemes.
• Experience working with other employee-facing services or products.

Culture & Benefits

• Dynamic, high-growth "start-up" environment with a culture of autonomy and co-ownership.
• Recognized as a top employer (Sunday Times Best Company to Work For 2024, Glassdoor 50 Best Places to Work).
• Dog-friendly office environment.
• Flexible salary matching based on individual experience.