Customer Account Manager

TL;DR

Customer Account Manager (Tax Technology/EMEA): Drive regional sales growth by selling hirify.global’s tax technology solutions and services to EMEA customers, with an accent on building executive-level relationships, managing cross-sell/upsell pipelines, and delivering forecasts and risk analysis. Focus on negotiating contracts and pricing, running lead generation campaigns, and coordinating with Customer Success to improve satisfaction and retention.

Location: Brighton, United Kingdom (hybrid; 1–2 days per week from London or Brighton office)

Company

hirify.global builds cloud compliance and tax technology solutions, with AI embedded across workflows, decision-making, and products.

What you will do

• Establish and grow professional relationships with users at all levels, up to executive stakeholders.
• Build lead generation campaigns and use networking opportunities to increase sales with existing ecommerce, retail, and software customers needing tax or cross-border compliance solutions.
• Manage cross-sell and upsell opportunities within existing accounts and achieve/exceed monthly booking goals.
• Provide sales forecasts and risk analysis using Salesforce.
• Deliver sales presentations and webinars.
• Negotiate contracts, pricing, and service fees; collaborate with Customer Success to support satisfaction and retention.

Requirements

• Experience in a quota-carrying sales role.
• Knowledge of Indirect Tax or VAT.
• 2+ years of B2B selling experience in managed services, SaaS software, or VAT-related services.
• Experience coordinating with internal teams while engaging customers and addressing account-related concerns.
• Territory and account planning discipline; ability to balance multiple sales opportunities.
• Comfort working in a dynamic environment.

Nice to have

• Specialized knowledge of retail, software, logistics, finance, accounting, or tax industries.
• Experience using AI and AI-related technologies.

Culture & Benefits

• Paid time off and paid parental leave; bonuses may be available.
• Health & wellness benefits vary by location and generally include private medical, life, and disability insurance.
• Inclusive culture with employee-run resource groups and senior leadership/executive sponsorship.
• AI-first environment where AI is embedded in workflows, decision-making, and products.

Hiring process

• Application submission and recruitment process through hirify.global’s EMEA hiring flow.
• Interviews to assess sales experience, account management approach, and fit for the hybrid EMEA role.