Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Guiding enterprise customers through AI-powered automation transformation programs with an accent on value delivery, strategic adoption, and executive relationship management. Focus on orchestrating end-to-end adoption journeys, monitoring consumption metrics, and aligning automation solutions with business outcomes.

Location: Dubai-based role

Company

Leading enterprise software company specializing in AI-powered automation to transform how the world works.

What you will do

• Orchestrate end-to-end customer adoption journeys, building comprehensive value delivery plans.
• Establish and run governance cadence, including operational syncs, steering forums, and quarterly business reviews.
• Act as a primary point of contact and trusted advisor for executives to align automation with business objectives.
• Define and track customer value by monitoring KPIs, ROI, savings, and productivity gains.
• Drive adoption acceleration through workshops, enablement sessions, and consumption reviews.
• Monitor consumption metrics (users, robots, AI Units) to proactively prevent under-consumption.

Requirements

• Extensive experience in customer success roles with a track record of driving adoption and retention.
• Experience in a high-growth technology company, preferably in SaaS, AI, or RPA space.
• Strong leadership skills and ability to motivate cross-functional teams without direct ownership.
• Executive presence with excellent communication and interpersonal skills.
• Data-driven mindset and strong operational discipline.
• Bachelor's degree in business or technology (MBA preferred).
• Fluency in English.

Culture & Benefits

• Flexible work arrangements including hybrid and remote options depending on team needs.
• Inclusive workplace committed to diversity and equal opportunities.
• Environment that values curiosity, self-propulsion, and genuine collaboration.