Support Specialist, IT Operations (macOS)

TL;DR

Support Specialist, IT Operations (macOS/Infrastructure): Providing hands-on IT support for a global workforce and onsite users with an accent on identity management and endpoint administration. Focus on troubleshooting complex network connectivity issues, managing the hardware lifecycle, and ensuring a secure technology environment.

Location: Hybrid (New York office, 3 days per week)

Salary: $76,000 - $104,500

Company

hirify.global is a health-tech company focused on reimagining cancer care through a connected oncology ecosystem.

What you will do

• Manage the full IT asset lifecycle, including provisioning, shipping, receiving, and device retirement.
• Provide high-touch hardware and software support across macOS, Windows, and iOS platforms.
• Administer identity and access management via Active Directory, Google Workspace, and Okta.
• Troubleshoot network connectivity issues including VPN, Wi-Fi, and wired networking.
• Handle endpoint administration, software deployment, and patching using MDM tools.
• Maintain conference room AV technology and Zoom Rooms.

Requirements

• 3+ years of experience in IT Support, Desktop Support, or Systems Administration.
• Extensive expertise in supporting macOS environments and Apple hardware.
• Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Experience with Google Workspace, Microsoft 365, Active Directory, and Okta.
• Proficiency with MDM platforms such as Jamf or Intune.
• Must be based in New York for hybrid office attendance.

Nice to have

• Apple Certified Macintosh Technician (ACMT) certification.
• CompTIA A+ or Network+ certifications.
• Experience with Jamf Pro policies and packaging.
• Experience with Kandji or Zendesk.

Culture & Benefits

• Flexible work hours and flexible paid time off.
• Comprehensive 401(k) contribution and financial health resources.
• Mental well-being tools and dedicated support services.
• Generous parental leave and family-building programs.
• Travel support for safe healthcare services.