Field Service Technician III (System Engineering)

TL;DR

Field Service Technician III (System Engineering): Providing end-user and technical support for desktop hardware, software, and peripherals within highly secure environments with an accent on OS configuration and troubleshooting. Focus on diagnosing complex hardware/software issues, maintaining asset inventory, and ensuring system stability for DoD personnel.

Location: Wahiawa, HI, USA (Onsite)

Salary: $70,000–$80,000 per year

Company

IT support provider for complex, regulated environments including the U.S. Department of Defense, law enforcement, and healthcare.

What you will do

• Provide end-user support for desktop hardware, software, and peripherals.
• Install, configure, and troubleshoot Windows, macOS, and Linux operating systems.
• Diagnose and resolve issues with laptops, printers, and other peripherals.
• Manage user accounts, permissions, and passwords.
• Collaborate with IT teams to escalate and resolve complex technical problems.
• Maintain accurate hardware inventory and software license records.

Requirements

• Current CompTIA Security+ or equivalent DoD baseline certification.
• Active Security Clearance (interim acceptable).
• Minimum of 6 years of experience supporting Windows desktops, laptops, and PCs.
• Ability to lift 50 lbs.
• IT education is preferred.

Nice to have

• Experience with ServiceNow.

Culture & Benefits

• Comprehensive health insurance (Medical, Dental, Vision).
• 401K with company matching.
• Paid Time Off (Sick and Vacation).
• Holiday Pay.