Account Manager (AdTech)

TL;DR

Account Manager (AdTech): Managing the client journey for managed and self-service clients by providing strategic advice and optimizing platform engagement with an accent on product adoption, retention, and growth. Focus on leading the onboarding process, conducting strategic business reviews, and translating technical programmatic insights into business value.

Location: Remote (Hybrid) — Final interview is in-person and meal credits are provided for in-office days.

Salary: $70,000 - $100,000 (base), Total Compensation: $90,000 - $130,000

Company

hirify.global is an AdTech company providing an integrated platform for journey planning, execution, and reporting, empowering marketers to connect with audiences through real-time data and AI capabilities.

What you will do

• Lead the onboarding process for new customers to ensure a smooth transition and high product adoption.
• Act as a strategic advisor, recommending solutions and channels aligned with client business objectives.
• Proactively monitor account health and engagement to develop retention and mitigation strategies.
• Identify and execute opportunities for upselling and cross-selling to drive platform growth.
• Lead strategic business reviews and performance discussions to deliver measurable business impact.
• Collaborate cross-functionally with sales, product, and engineering teams to represent the voice of the customer.

Requirements

• Proven track record in Account Management, Key Account Management, or Customer Success roles.
• Experience with industry standards in Programmatic, SaaS, and media channels.
• Proficiency with CRM tools such as Salesforce, HubSpot, or Zoho CRM.
• Strong analytical skills to assess account performance and provide actionable, tailored recommendations.
• Ability to present to and influence executive and C-level leadership.
• Advanced proficiency in MS Excel for data management and performance tracking.

Culture & Benefits

• Flexible work environment with remote options.
• Comprehensive health benefits including prescriptions, dental, vision, and mental health services.
• Professional development with one-on-one coaching and growth paths into leadership or product roles.
• Wellness perks such as meal credits for in-office days and in-house RMT massages.
• Annual $300 healthcare spending account.

Hiring process

• Virtual interview with a Talent Advisor (recorded via BrightHire).
• Virtual interview with Managers of Account Management.
• Final in-person interview with the VP of Operations.