Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Ensuring customers achieve success with the beauty and wellness platform with an accent on product adoption, retention, and growth strategies. Focus on solving complex customer challenges, leveraging data for strategic decisions, and driving long-term value.

Location: Seattle, Washington, United States

Salary: $90,000 - $100,000 USD

Company

hirify.global provides an all-in-one, cloud-based software solution for the beauty and wellness industry.

What you will do

• Develop strong relationships with customers to drive product adoption and success.
• Act as a subject matter expert in the platform to deliver maximum value to clients.
• Analyze customer challenges and independently build solutions to enhance business outcomes.
• Use data and insights to guide decision-making and identify expansion opportunities.
• Lead executive conversations and influence stakeholders to drive positive change.
• Collaborate cross-functionally with sales, marketing, and product teams to improve the customer journey.

Requirements

• Must be based in Seattle, Washington, United States
• Strong analytical and critical-thinking skills for independent problem solving.
• Ability to interpret data to define strategies and make informed decisions.
• Confidence and charisma to lead discussions and influence executive stakeholders.
• Strong interpersonal skills with a customer-first mindset and deep empathy.
• Proven ability to work with diverse teams to align stakeholders toward common goals.

Nice to have

• Experience in SaaS, technology, or customer-facing roles.
• Background in the wellness, beauty, or fitness industries.
• Proficiency in CRM tools and data analytics platforms.

Culture & Benefits

• Work in a high-growth, innovative company transforming the beauty and wellness industry.
• Dynamic and collaborative environment with industry leaders.
• Opportunities for professional growth, learning, and career advancement.