Customer Success Specialist (SaaS)

TL;DR

Customer Success Specialist (SaaS): Managing and nurturing a portfolio of lower- to mid-revenue accounts in the US market with an accent on churn prevention, account health monitoring, and identifying growth opportunities. Focus on scaling account management processes, educating customers on product best practices, and collaborating with internal teams to drive revenue retention.

Location: Must be based in San Francisco, California

Company

hirify.global is a leading provider of data collection and proxy infrastructure solutions for businesses worldwide.

What you will do

• Manage and nurture a portfolio of non-assigned accounts using low-touch, high-scale strategies.
• Monitor account health metrics to proactively prevent churn and revenue contraction.
• Educate customers on product features, pricing, and industry best practices.
• Identify and qualify upsell or cross-sell opportunities for handoff to Account Executives.
• Resolve day-to-day customer inquiries regarding billing, technical, or compliance topics.
• Collaborate with Marketing on segment-based campaigns, webinars, and newsletters.

Requirements

• 2+ years of experience in customer success, account management, or sales support.
• Proven ability to manage a high volume of accounts in a structured, process-driven environment.
• Familiarity with Salesforce or similar CRM platforms.
• Strong communication skills and a technically oriented mindset.
• Ability to work independently and prioritize tasks in a fast-paced environment.

Culture & Benefits

• Opportunity to work in a fast-moving, global environment.
• Exposure to high-growth B2B SaaS operations.
• Collaborative team culture with focus on process improvement and automation.