Global Process Owner (Lead to Order)

TL;DR

Global Process Owner (Lead to Order): Designing, optimizing, and governing global Lead-to-Order business processes to enhance usability and value creation across all business units with an accent on operational excellence and human-centric design. Focus on delivering a transformative buying experience platform by integrating Salesforce Sales and Revenue Cloud solutions.

Location: Based in London office (Hybrid: 3+ days in-person)

Company

International business that connects specialists with knowledge through live and on-demand events, digital services, and academic research.

What you will do

• Define and govern the global Lead-to-Order process, ensuring alignment with data strategy and governance.
• Develop strategic roadmaps for process optimization focusing on revenue growth and customer/colleague experience.
• Collaborate with Sales, Marketing, and Technology teams to ensure seamless end-to-end Lead-to-Cash journeys.
• Implement process automation solutions using Lean Six Sigma methodologies to reduce manual effort.
• Optimize CRM and ERP systems (Salesforce Sales Cloud, Revenue Cloud) to ensure data integrity and scalability.
• Create standard operating procedures and lead training workshops to drive global adoption.

Requirements

• Proven track record of leading global process improvement initiatives in complex, multi-regional organizations.
• Deep expertise in Lead-to-Order or Quote-to-Cash end-to-end business processes.
• Experience in product management with a focus on Salesforce Sales Cloud solutions.
• Proficiency with CRM, ERP platforms, and data visualization tools like Power BI.
• Strong stakeholder management skills and ability to guide senior leadership.
• Must be based in the London office.

Nice to have

• Salesforce Sales and Revenue Cloud Certifications.
• Certifications in Lean Six Sigma or similar process improvement frameworks.
• Experience in B2B sales environments or enterprise-level professional services.
• Experience with digital transformation and automation projects.

Culture & Benefits

• Hybrid work environment with flexibility to work from home.
• 25-27 days annual leave plus a birthday leave day.
• Company-funded private medical cover and ShareMatch scheme.
• Bespoke training, mentoring, and access to thousands of LinkedIn Learning courses.
• Up to four days per year for volunteering with charity match funding.
• Opportunity to collaborate with international teams across 30 countries.