CRM Product & Enablement Manager (Salesforce)

TL;DR

CRM Product & Enablement Manager (Salesforce): Defining and prioritizing the commercial systems roadmap and optimizing CRM workflows to drive commercial growth within hirify.global Studios with an accent on platform scalability and user-centric design. Focus on enhancing Salesforce capabilities, automating commercial lifecycles, and driving organization-wide CRM adoption.

Location: Hybrid (London, UK)

Salary: Up to £66,341 (including London Weighting)

Company

A globally renowned media company that makes and distributes world-leading TV, audio, and digital content.

What you will do

• Own and evolve the Ad Sales commercial systems roadmap, prioritizing initiatives based on business value and user needs.
• Lead the optimization of Salesforce and the ongoing evolution of Media Cloud capabilities.
• Translate complex business requirements into platform enhancements, user stories, and workflow improvements.
• Design and automate commercial workflows to reduce manual effort and increase operational efficiency.
• Drive CRM adoption and governance through training, change management, and the creation of a champions network.
• Improve operational visibility and data quality using dashboards, KPIs, and performance monitoring.

Requirements

• Proven experience owning and improving Salesforce (Sales Cloud) and CRM processes.
• Experience translating business requirements into platform improvements and roadmap initiatives.
• Demonstrated success in driving user enablement, training, and change management across commercial teams.
• Strong stakeholder management skills across commercial, operational, and technical functions.
• Experience delivering operational improvements to enhance data quality and reporting.
• Must be based in or able to work in London on a hybrid basis.

Nice to have

• Experience with Salesforce Media Cloud.
• Background in media, advertising, publishing, or commercial sales organizations.
• Previous experience as a Product Owner, Product Manager, or in Commercial Systems.
• Familiarity with media planning tools and Ad Tech platforms.

Culture & Benefits

• Flexible 35-hour working week with 26 days annual leave (plus bank holidays).
• Option to purchase an additional five days of annual leave.
• Defined pension with up to 10% employer contributions.
• Health and wellness perks including 24/7 remote GP access and life assurance.
• Career development within a values-led, inclusive, and purpose-driven culture.