Senior Customer Engineer (Edge AI)

TL;DR

Senior Customer Engineer (Edge AI): Bridging the gap between technical expertise and sales to deliver modular AI infrastructure solutions with an accent on modular data center systems and rack solutions architecture. Focus on designing, integrating, and scaling compute, storage, and networking systems within modular environments.

Location: Remote in Singapore (Note: Job header mentions USA, but body specifies Singapore)

Company

hirify.global is a hyperscaler for the edge, delivering modular AI infrastructure globally and backed by investors like Microsoft and Founders Fund.

What you will do

• Provide expert technical guidance to customers and sales peers regarding AI infrastructure and edge services.
• Lead technical demonstrations, proof-of-concepts, and workshops tailored to specific client challenges.
• Collaborate cross-functionally to support technical scoping, proposal development, and solution strategy.
• Cultivate strong relationships with technical decision-makers, serving as a trusted advisor.
• Monitor industry trends and competitive developments to identify opportunities for product innovation.
• Enable sales representatives by enhancing their understanding of technical concepts and product features.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of proven experience in pre-sales, customer engineering, or solution architecture for technical products.
• Conceptual understanding of networking (IP addressing, firewalls, SD-WAN) and satellite/cellular communication (Starlink, LTE/5G).
• Proficiency in modular data center architectures, systems integration, and distributed computing platforms (e.g., Azure Stack Edge).
• Working knowledge of virtualization and containerization technologies such as VMware, Docker, and Kubernetes.
• Must be willing and able to travel internationally as business needs dictate.

Nice to have

• Experience with sales methodologies like MEDDPICC, Challenger Sale, or Command of the Message.
• Prior experience with MSPs, Telcos, Oil & Gas, or Utilities.
• Knowledge of physical product sales, including logistics, supply chain, and customs requirements.
• Understanding of Edge AI solution design and AI frameworks (TensorFlow, PyTorch, ONNX).

Culture & Benefits

• High-ownership, self-starting environment with significant autonomy and impact.
• Opportunity to work on transformative technology and solve previously unsolved challenges.
• Entrepreneurial culture within a well-funded company (Microsoft, BlackRock, Founders Fund).
• Fast-paced environment focused on bridging the digital divide globally.