Senior Product Manager (Mobile)

TL;DR

Senior Product Manager (Mobile): Leading the mobile experience modernization for Service Fusion's field service management platform with an accent on offline-first workflows and technician productivity. Focus on rebuilding the Field Worker App on React Native, integrating payments, and leveraging AI to optimize field workflows.

Location: Must be based in Canada. Ideally located in the Greater Toronto Area; occasional travel to Toronto or Denver may be required.

Salary: $150,000 – $170,000 CAD per year

Company

A leading service commerce platform providing vertically tailored SaaS solutions for over 690,000 global service-based businesses.

What you will do

• Own the strategy, roadmap, and execution for the Service Fusion mobile experience.
• Lead the rebuild of the Field Worker App using React Native with offline-first capabilities.
• Conduct customer discovery and usability testing with technicians, dispatchers, and business owners.
• Collaborate with design, engineering, and QA to launch high-impact capabilities like integrated payments and job management.
• Identify and implement AI-enabled workflows to reduce manual work for service professionals.
• Monitor post-launch performance across adoption, retention, and reliability metrics.

Requirements

• 5+ years of experience in product management, preferably in B2B SaaS or mobile applications.
• Must be eligible to work in Canada without sponsorship.
• Proven track record of delivering measurable customer and business outcomes.
• Strong understanding of SaaS metrics (adoption, retention, engagement).
• Experience influencing cross-functional teams across engineering, design, and GTM.
• Proficiency in using AI tools to accelerate product discovery and synthesis.

Nice to have

• Experience in field service management or technician workflows (trades, construction).
• Knowledge of offline-first mobile experiences and sync workflows.
• Experience with FinTech, payments, and invoicing.
• Experience managing both iOS and Android product experiences.

Culture & Benefits

• Flexibility to work remote, hybrid, or in-office within Canada.
• Annual wellness stipend and robust wellness benefits.
• 3 weeks of initial vacation, one paid volunteer day, and two floating holidays.
• Employee Stock Purchase Program.
• RRSP with 4% company match.