Walk Up Desk Technician

TL;DR

Walk Up Desk Technician: Providing Level I technical support for hardware, software, and end-user inquiries with an accent on in-person customer service and troubleshooting. Focus on managing trouble tickets, resolving technical issues for students and staff, and assisting with ID card services at the St. Pete campus.

Location: Must be based in Saint Petersburg, FL, US (Onsite role).

Salary: $15.50 per hour.

Company

The hirify.global is a preeminent state research university serving over 50,000 students with campuses in Tampa, St. Petersburg, and Sarasota-Manatee.

What you will do

• Provide in-person Level I technical support for hardware, software, and end-user inquiries.
• Create and manage trouble tickets using the IT Service Management system.
• Maintain detailed records of customer interactions and technical resolutions.
• Perform basic hardware troubleshooting and assist with printing issues.
• Support system software on PCs, smartphones, tablets, and networked devices.
• Assist customers with ID card creation, troubleshooting, and packaging.

Requirements

• High school diploma or equivalent required.
• One year of experience providing technical support to end users.
• Must have current work authorization in the United States (no visa sponsorship).
• Ability to perform duties in-person at the walk-up desk.
• Strong customer service and communication skills.

Nice to have

• Experience with Windows OS and Mac OS X.
• One year of experience in a customer service role.
• Technical documentation experience.
• Two years of college experience.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and life insurance.
• Retirement plan options and tuition programs for employees and dependents.
• Generous leave policies and employee perks.
• Work in a diverse, academic environment fostering professional development.