Customer Success Manager (SaaS)

Location: Remote within the United States; ability to travel 15–30% for customer meetings, trainings, conferences, and company offsite events.

On-track earnings: $90,000–$125,000 USD annually.

Company

hirify.global provides SaaS solutions for school districts and supports customer implementations, engagement, and renewals.

What you will do

• Lead larger and more complex implementations for school districts.
• Manage engagement, usage, outcome, and renewal targets across a district portfolio.
• Assess account health data and determine actions needed for each district.
• Build and maintain relationships with director- and executive-level stakeholders.
• Facilitate renewals, including quotes, approvals, signatures, and expansion discovery.
• Document customer challenges, provide structured product feedback, and maintain CRM records.

Requirements

• 5+ years of professional experience in Customer Success.
• 3+ years of implementation and Customer Success experience in a SaaS company.
• Strong interpersonal, project management, and task coordination skills.
• Ability to work effectively in a remote environment and remain proactive in fast-paced situations.
• Experience with Google Suite and Apple/Mac is required.
• Ability to travel 15–30% of the time, primarily from August through October.

Nice to have

• Experience with ClassLink, Clever, or SFTP.

Culture & Benefits

• Collaborative, remote work environment with a remote work stipend.
• 100% health care coverage for employees.
• 401(k) with company matching.
• Dental and vision coverage.
• Parental leave and subsidized gym membership.
• Annual team offsite.