Account Manager - Renewals (East) (SaaS)

Location: Remote within the United States; position associated with Atlanta, Georgia, USA

Estimated on-target earnings: $138,000–$172,000 USD annually, including salary and target sales incentives.

Company

hirify.global develops an intelligent observability platform that helps organizations monitor complex systems and optimize digital applications in an AI-first environment.

What you will do

• Manage customer renewals, retention, adoption, and revenue expansion across existing software accounts.
• Partner with Account Executives, Technical Success Managers, Solutions Consultants, Product, Marketing, Sales, and Support in a unified account pod.
• Build relationships with economic buyers, decision-makers, champions, and end users while negotiating direct and partner-managed contracts.
• Identify churn and downgrade risks, develop mitigation plans, improve customer satisfaction, and increase product consumption.
• Drive expansion through renewal growth, sub-account prospecting, upselling, and conversion of Pay-As-You-Go customers.
• Maintain customer account, opportunity, contact, contract, renewal, and sentiment data accurately in Salesforce.

Requirements

• 5+ years of experience in quota-carrying sales, renewals, or customer success roles involving complex software contracts, preferably in SaaS.
• Proven ability to build strategic relationships with technical and non-technical stakeholders, including senior and C-level executives.
• Experience building, analyzing, and interpreting datasets to manage a customer pipeline and inform account strategy.
• Track record of leading value-based discussions that support retention, growth, and expansion.
• Strong written and verbal communication, collaboration, time management, and early or on-time renewal skills.
• Experience with G Suite, Salesforce, Salesloft, Microsoft Excel, and PowerPoint.

Nice to have

• Experience with observability, application performance monitoring, or DevOps.
• Background in consumption-based selling and platforms.
• Experience with Challenger Sale, Command of the Message, or MEDDPICC.
• Experience building a scaled Customer Success function or managing projects; PMP, CSM, or CSPO certification.

Culture & Benefits

• Flexible workforce model supporting fully remote, office-based, and hybrid workplaces.
• Healthcare, dental, vision, parental leave and planning, and mental health benefits.
• 401(k) plan with company match, flexible time off, 11 paid holidays, and volunteer time off.
• Inclusive environment focused on diverse backgrounds, perspectives, and professional paths.
• Commission plan included as part of the on-target earnings structure.

Hiring process

• Employment eligibility verification and identity verification are required.
• A criminal background check is required for employment.
• Some roles may require an export compliance assessment.