Customer Success Manager, Thrive For Support Teams (SaaS)

Location: Remote (United States)

Salary: $96,000–$118,000 base compensation per year, plus variable compensation and equity.

Company

hirify.global develops AI-powered behavior change technology and wellbeing software for individuals and organizations, including dedicated solutions for frontline support teams.

What you will do

• Own a portfolio of named customer accounts from implementation through renewal and expansion.
• Lead client launches and technical integrations, coordinating timelines, dependencies, and go-live commitments with Product, Engineering, and Data.
• Manage ongoing client workstreams, action plans, risks, and delivery commitments.
• Track engagement, adoption, and outcomes data and turn findings into client recommendations and business stories.
• Lead strategic business reviews and connect wellbeing-program results to measurable business value.
• Drive retention and growth while bringing client feedback to Product, Sales, Legal, Security, and other internal partners.

Requirements

• Bachelor’s degree or equivalent relevant professional experience.
• At least five years of experience in customer success, account management, or a comparable client-facing role, ideally including two or more years in a SaaS technology company.
• Experience independently owning named accounts in a SaaS, health technology, or enterprise services organization.
• Experience carrying or directly contributing to renewal or growth targets.
• Strong executive communication and presentation skills, including business-review leadership.
• Proficiency in Excel or Google Sheets, experience interpreting client or program data, and the ability to learn technical products and implementation processes quickly.

Culture & Benefits

• Mission-driven work focused on reducing stress and burnout and improving wellbeing.
• Supportive, human-centric culture with wellness perks.
• Medical, dental, and vision coverage.
• 401(k) program with company match.
• Paid time off, including additional Thrive Time after major projects or intense work periods.
• Competitive total compensation including salary, variable compensation, and equity.