Senior Client Success Manager (K-12 Education)

Location: Remote within CA, OR, or WA; based in Seattle, WA, with up to 25% travel to client sites and occasional travel to the Seattle office, typically 1–4 times per year.

Annual base pay: $85,000–$105,000, plus a target commission of 25% of base pay and an increasing incentive for exceeding goals up to 100% of base pay.

Company

hirify.global is a social enterprise that develops research-based educational programs and advocates for policies supporting children’s safety, well-being, and essential human skills, including the Second Step® family of programs.

What you will do

• Manage a portfolio of accounts, identifying risks and opportunities to improve implementation, demonstrate value, and secure renewals and expansions.
• Lead renewal and expansion conversations, including quoting, forecasting, negotiation, and strategic account planning.
• Deliver client workshops and strategic presentations, using data to support client strategy, storytelling, and decision-making.
• Mentor and coach junior CSMs and contribute to team strategy, messaging, and process development.
• Collaborate cross-functionally to resolve client challenges, synthesize client feedback, and influence product and service improvements.
• Maintain accurate CRM data on client health, pipeline, and forecasting, while monitoring K–12 trends, SEL priorities, and funding and policy changes.

Requirements

• 5+ years of experience in client success, account management, or a related role.
• Bachelor’s degree.
• Extensive understanding of relationship building, client enablement, and K–12 education.
• Advanced proficiency with CRM tools, Microsoft Suite, and forecasting systems.
• Strong communication, presentation, and analytical skills.
• Proven experience leading renewal and expansion negotiations.
• Familiarity with pricing models, contract terms, and value-based selling.
• Ability to work remotely from CA, OR, or WA and travel up to 25% to client sites, with occasional travel to the Seattle office.

Nice to have

• Experience in a SaaS environment.
• Training or certification in sales methodologies such as Challenger, SPIN, or MEDDICC.

Culture & Benefits

• Medical, dental, and vision premiums are fully covered for employees; 50% of dependent medical and dental premiums are covered.
• Retirement plan with company matching up to 3%.
• $100 monthly flexible work subsidy for phone, internet, office supplies, or commuting costs.
• 16 paid holidays, including winter break and one floating holiday; three weeks of vacation in the first year and separate sick leave accrual.
• Additional benefits include dependent-care contributions, FSA, parental leave, sabbatical leave, employee assistance, wellness reimbursement, growth and development opportunities, disability insurance, and life insurance.