Senior Client Success Manager (K-12 Education)

Location: Remote within eligible U.S. states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, New Jersey, New Mexico, New York, Ohio, Oregon, Pennsylvania, Texas, Virginia, or Washington. The role requires up to 25% travel to client sites and occasional travel to the Seattle office, typically 1–4 times per year.

Salary: $85,000–$105,000 annual base pay, plus a target commission of 25% of base pay and increasing incentives for exceeding goals.

Company

hirify.global develops research-based educational programs that promote children's safety, well-being, and essential human skills, including the Second Step family of programs.

What you will do

• Manage a portfolio of client accounts, identifying risks and opportunities to improve implementation, demonstrate value, and secure renewals and expansions.
• Lead renewal and expansion conversations, including quoting, forecasting, pricing discussions, and negotiations.
• Develop strategic territory and account plans, deliver client workshops and presentations, and use data to guide client strategy.
• Mentor and coach junior Client Success Managers and contribute to team strategy, messaging, and process improvements.
• Collaborate across functions to resolve client challenges, communicate client feedback, and influence product and service enhancements.
• Maintain accurate CRM data covering client health, pipeline, and forecasting, while monitoring K-12 trends, SEL priorities, and funding and policy changes.

Requirements

• 5+ years of experience in client success, account management, or a related role.
• Bachelor's degree and extensive knowledge of relationship building, client enablement, and K-12 education.
• Advanced proficiency with CRM tools, Microsoft Suite, and forecasting systems.
• Strong communication, presentation, analytical, and negotiation skills, including experience leading renewals and expansions.
• Familiarity with pricing models, contract terms, and value-based selling.
• Ability to work remotely from one of the eligible U.S. states and travel to client sites and the Seattle office as required.

Nice to have

• Experience in a SaaS environment.
• Training or certification in Challenger, SPIN, MEDDICC, or another sales methodology.

Culture & Benefits

• Medical, dental, and vision coverage with 100% of employee premiums covered.
• Retirement plan with company matching up to 3%.
• $100 monthly flexible work subsidy for phone, internet, office supplies, or commuting costs.
• 16 paid holidays, three weeks of vacation in the first year, and separate sick leave accrual.
• Childcare and dependent-care contributions, FSA, parental leave, sabbatical leave, wellness reimbursement, professional development, disability insurance, and life insurance.