Client Success Manager (SaaS)

Location: Remote (US)

Salary: $80,000–$115,000 annually, plus equity and bonus.

Company

hirify.global provides a marketing technology platform that helps brands create more personal customer communications and drive revenue growth.

What you will do

• Own the post-sale relationship for a portfolio of commercial clients and participate in pre-sales discovery.
• Create and deliver client success plans, manage client cadence, and coordinate Technical Account Managers, Solutions Engineers, and Deliverability teams.
• Develop a deep understanding of the platform and map its capabilities to client business objectives.
• Resolve strategic campaign and technical challenges related to client messaging programs.
• Drive renewals, forecasting, contract negotiation, expansion, and client advocacy.
• Partner with Sales, Marketing, Product, Engineering, and channel partners on client needs, use cases, and success stories.

Requirements

• Bachelor’s degree and 4+ years of client management experience in a SaaS company, preferably with CRM experience.
• Strong technical aptitude combined with commercial judgment and negotiation skills.
• Experience building long-term relationships with stakeholders at all organizational levels.
• Excellent written and verbal communication skills for technical and non-technical audiences.
• Strong project management, organization, problem-solving, and cross-functional collaboration skills.
• Must be authorized to work in the United States; visa sponsorship, transfers, immigration support, and related employment documentation are not provided for new hires.

Nice to have

• Experience in enterprise marketing automation.
• Experience with Monday.com, Harvest, Client Success, JIRA, or similar tools.
• Experience with email marketing, digital marketing, personalization, optimization, and advanced marketing automation technologies.

Culture & Benefits

• Flexible remote work with approximately 10% or less annual travel to client sites, depending on the client portfolio.
• Medical, dental, vision, and life insurance.
• 401(k) match, flexible time off, equity, and bonus opportunities.
• Monthly wellness and cell phone stipends, childcare reimbursement, and annual continued education reimbursement.
• Focus on work-life balance, diversity, equity and inclusion, and a respectful, open culture.