Sr. Customer Success Manager (SaaS)

Location: Remote within the United States

Salary: $101,000–$135,000 USD base pay, with potential performance bonus, benefits, and other incentive compensation.

Company

Builds an AI-powered predictive revenue system by combining revenue insights, customer data, and sales engagement technology.

What you will do

• Build and manage mutual success plans aligned with enterprise customers’ business objectives.
• Drive product adoption, retention, expansion, and customer satisfaction across a book of business.
• Analyze customer data and trends to identify focus areas, risks, and follow-up opportunities.
• Create executive-level QBRs and demonstrate measurable ROI through customer success stories.
• Provide strategic guidance on sales engagement best practices and lead customer webinars, trainings, phone calls, and onsite stakeholder meetings.
• Partner with sales, account management, finance, marketing, executives, and other internal teams to achieve customer outcomes.

Requirements

• 6+ years of experience in a Customer Success role.
• 1+ years of experience using Salesforce CRM, with intermediate to expert knowledge of leads, activities, contacts, opportunities, and reporting.
• Experience in a SaaS or technology company; fast-growing startup experience is preferred.
• Excellent listening, communication, presentation, empathy, and executive presence skills.
• Strong project management ability, including prioritization, stakeholder expectation management, and delivery against objectives and timelines.
• Confidence in technical conversations, including discussions involving APIs.

Nice to have

• Salesforce Admin Certification.
• Experience creating playbooks and scalable team processes.

Culture & Benefits

• Inclusive workplace focused on culture add and equal opportunity.
• New hire orientation and a three-week Sales Bootcamp.
• Structured 30-60-90 day planning, manager one-on-ones, and OKR development.
• hirify.global product, admin, and project management certification programs.
• Opportunities to train and onboard new team members.

Hiring process

• Complete onboarding, product training, and certification milestones during the first three months.
• Progressively take ownership of customer relationships, success plans, ROI reporting, and peer enablement.