Solution Development Architect (Contact Center)

TL;DR

Solution Development Architect (Contact Center): Providing technical pre-sales solutioning support to drive new business and enhance existing client experiences with an accent on CCaaS, voice infrastructure, and cloud networking. Focus on designing complex technical recommendations, leading C-level presentations, and bridging the gap between client requirements and internal development teams.

Location: Remote (USA)

Company

hirify.global is a global leader in customer service and experience, delivering digital-first, people-centered solutions for major brands worldwide.

What you will do

• Provide technical pre-sales support to the sales team to close new business and support existing accounts.
• Lead internal and external technical presentations, demonstrations, and webinars for C-level clients.
• Design creative technical recommendations to improve contact center capabilities and revenue generation.
• Assess client environments to document requirements and provide consultative technical guidance.
• Develop prototypes, support proof-of-concept efforts, and manage software evaluation processes.
• Collaborate with Sales, Development, Technical Support, and Product Management to ensure successful solution implementation.

Requirements

• Bachelor’s degree in computer science or equivalent experience.
• Minimum of seven years of experience in the Information Technology field.
• Strong understanding of contact center technologies including CCaaS, OmniChannel, and voice architecture.
• Experience with endpoint connectivity (VDI, VPN), networking, cloud, and data center infrastructure.
• Excellent presentation and communication skills for both remote and face-to-face interactions.
• Must be eligible to work in the United States.

Nice to have

• Experience with IVR, PBX/ACD, CTI, WFM, and Speech Analytics.
• Background in QA monitoring and transformative digital technologies.
• Experience in contact center operations from an end-user perspective.

Culture & Benefits

• Competitive base pay with performance-driven incentives.
• Comprehensive benefits package including medical, dental, vision, and 401(k).
• Access to career development through hirify.global Academy.
• Collaborative and inclusive culture with employee-led nonprofit initiatives.
• Employee assistance program and opportunities for internal growth.