Revenue Operations Manager, Downmarket

TL;DR

Revenue Operations Manager, Downmarket: Driving scale and efficiency across high-volume Commercial and Small Business sales motions with an accent on opportunity stage governance, deal inspection frameworks, and forecasting discipline in shorter-cycle environments. Focus on improving pipeline hygiene, standardizing forecast categories, and leading decision-oriented forecast calls that surface bias, slippage patterns, and risk signals.

Location: Austin, US (opportunity to be based in Austin or Tempe offices)

Company

hirify.global builds an AI-native business communications platform that unifies calling, messaging, meetings, and contact center with real-time AI insights.

What you will do

• Define and enforce opportunity stage entry/exit criteria and clear standards for advancing, resetting, or exiting the pipeline.
• Establish deal inspection frameworks by segment and deal size to eliminate poorly qualified pipeline, stalled/aging deals, inflated close dates, and optimistic forecasts.
• Own forecast methodology, standardize forecast categories (e.g., Commit, Best Case, Pipeline), and lead weekly forecast calls with Sales leadership.
• Track and surface forecast bias, slippage patterns, and risk signals to improve forecast accuracy, confidence, and consistency over time.
• Design and run pipeline councils by segment and ensure pipeline reviews are forward-looking, decision-oriented, and action-driven.
• Partner with Revenue Intelligence & Analytics and Systems/Data teams to translate execution issues into process improvements, system enforcement, and operating guidance.

Requirements

• 7–10 years of total professional experience.
• 4–6+ years in Sales Operations, Revenue Operations, or GTM Strategy.
• Experience supporting Direct Sales Teams and/or Channel organizations.
• Strong analytical mindset with the ability to turn data into decisions; comfortable working with ambiguity and building structure.
• Excellent executive communication (written, verbal, and storytelling) and ability to influence senior stakeholders without formal authority.
• Strong experience with Salesforce and analytics/enablement tooling (e.g., Tableau, Outreach, Clay, Scratchpad, ZoomInfo) and familiarity with forecasting tools (e.g., Clari) and planning tools (e.g., Anaplan).

Culture & Benefits

• Competitive salary and comprehensive benefits.
• Opportunity to work at the center of AI transformation in business communications.
• Training program and access to cutting-edge AI tools to support execution.
• Inclusive office environment designed to foster collaboration and connection.