Technical Support Specialist, Level 1 (Spanish)

TL;DR

Technical Support Specialist, Level 1 (MDM/IoT): Providing post-sales technical support via phone and email for MDM and IoT software products with an accent on troubleshooting application requests and environment reproduction. Focus on diagnosing software issues, collaborating with internal teams, and improving customer experience through efficient problem resolution.

Location: Hybrid, 3 days a week at the Bucharest office

Company

hirify.global is a leading global provider of mobile device and IoT management solutions, serving over 17,000 enterprise customers worldwide.

What you will do

• Provide post-sales technical support to customers via phone and email.
• Investigate reported issues and collaborate with internal teams until resolution.
• Proactively inform customers about the progress of their support requests.
• Diagnose and resolve application requests specifically for MDM solutions.
• Use various devices to reproduce customer environments and debug technical problems.

Requirements

• Degree in IT, Networking, or a similar field.
• Solid understanding of the OSI model and networking principles.
• Strong knowledge of Windows client and server environments.
• Experience with Android and iOS mobile platforms.
• 1-2 years of relevant professional experience.
• Excellent communication skills in both Spanish and English.

Nice to have

• Experience working with SQL.
• Knowledge of virtualization technologies.

Culture & Benefits

• Organizational culture emphasizing personal development and continuous innovation.
• Dynamic, global environment that encourages fresh perspectives and impactful contributions.
• Opportunity to work with cutting-edge technologies and complex projects in agile teams.
• Collaboration with top-tier technological partners.