Local Support Specialist (TravelTech)

TL;DR

Local Support Specialist (TravelTech): Providing high-quality support to B2B partners in the travel industry with an accent on managing bookings, resolving escalations, and ensuring partner satisfaction. Focus on maintaining clear communication in English and Italian, documenting interactions in CRM, and proactively preventing service issues.

Location: Must be based in Romania, Greece, Cyprus, Bulgaria, Slovenia, or Argentina

Company

An international travel-tech company focused on providing innovative B2B travel solutions.

What you will do

• Provide initial advice and regular updates to B2B partners via phone and tickets.
• Manage booking modifications and relocations with high attention to detail.
• Handle incoming tickets and proactively work on resolution and prevention.
• Ensure transparent and customer-centric communication.
• Coordinate with other departments to ensure smooth service delivery.
• Accurately document all work and partner interactions in the CRM system.

Requirements

• Advanced level of Italian and English (fluent speaking and writing)
• Must be based in Romania, Greece, Cyprus, Bulgaria, Slovenia, or Argentina
• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a plus.
• Ability to handle multiple tasks and stressful situations with professionalism.
• Proactive mindset with a focus on anticipating partner needs.
• Fast learner capable of picking up new tools and systems quickly.

Nice to have

• Knowledge of Spanish, Greek, Romanian, or Serbian.

Culture & Benefits

• Fully remote work environment.
• Base salary plus monthly bonus structure.
• Opportunities for professional growth and ambitious tasks.
• Access to seminars, trainings, and conferences for development.
• Corporate discounts on hotels and travel services.

Hiring process

• Application review.
• Meeting with HR.
• Internet speed test.
• Meeting with Hiring Manager.