English And Romanian Speaking Support Associate

TL;DR

Support Associate (Customer Service): Handling customer and partner inquiries via chat and phone to ensure a positive experience with an accent on conflict resolution and operational efficiency. Focus on resolving escalations, monitoring daily performance, and maintaining high customer satisfaction standards.

Location: Remote (Must be based in Romania)

Company

Technology company creating delivery services for restaurants and various goods across 500+ cities worldwide.

What you will do

• Manage customer, courier, and merchant inquiries via chat and phone.
• Resolve escalations and provide quick feedback on operational issues.
• Monitor daily performance and review user feedback to improve experience.
• Oversee city operations and perform quality assurance (QA) and platform management.

Requirements

• Fluency in both Romanian and English (C1).
• High school diploma.
• Willingness to work in shifts, including weekends and holidays.
• Strong communication skills, empathy, and ability to multitask under stress.
• Comfortability with new digital systems and apps.

Nice to have

• Previous experience in a similar customer support role.

Culture & Benefits

• Fully remote work arrangement.
• Meal vouchers and monthly sports activity budget.
• Medical subscription through the Regina Maria clinics network.
• Access to Bookster online library.
• Birthday day off and seniority-based extra vacation days.

Hiring process

• Application review by the recruiting team.
• Group interview for successful candidates.