Service Delivery Manager (SaaS)

TL;DR

Service Delivery Manager (SaaS): Owning execution and delivery for a portfolio of high-impact Professional Services engagements with an accent on delivery structure, accountability, and clarity. Focus on managing complex project portfolios, monitoring financial health, and governing partner-led implementations.

Location: Hybrid; must be based in the US or UK

Salary: $143,280 – $208,240 per year

Company

hirify.global is building an enterprise AppGen platform that transforms natural language into production-ready code through AI.

What you will do

• Own end-to-end delivery for a portfolio of high-impact Professional Services engagements.
• Establish delivery structure, including milestones, ownership, dependencies, and timelines.
• Monitor project financial health, covering scope, utilization, burn rate, and budget consumption.
• Act as the delivery owner for partner-led engagements, holding partners accountable through governance.
• Lead customer communication, running weekly syncs and delivering executive-ready status updates.
• Identify and escalate delivery, technical, or partner risks with clear mitigation paths.

Requirements

• 5+ years of experience in project, program, or service delivery management within SaaS, Professional Services, or consulting.
• Proven ability to independently own complex, customer-facing delivery from kickoff through closeout.
• Ability to engage credibly in technical delivery discussions and manage senior stakeholders.
• Strong judgment in scope control, risk identification, and escalation.
• Exceptional written and verbal communication skills.
• Must be eligible for employment in the US or UK.

Nice to have

• Experience with PSA tools such as Rocketlane.
• Experience with enterprise SaaS implementations.

Culture & Benefits

• Hybrid work location.
• Comprehensive health plan including medical, dental, and vision.
• 401(k) retirement plan.
• Additional compensation in the form of equity and/or commission.