Senior Manager, Services GTM (SaaS)

TL;DR

Senior Manager, Services GTM (SaaS): Leading the intersection of sales and professional services in North America to drive services positioning and commercial outcomes with an accent on sales-facing leadership and escalation management. Focus on improving services attach rates, resolving complex delivery challenges, and ensuring high-quality value delivery for enterprise customers.

Location: Hybrid (Boston, MA, USA)

Salary: Base $150,000–$180,000, OTE $210,000–$250,000

Company

hirify.global is a leader in digital employee experience (DEX) management software, providing IT leaders with visibility to diagnose and fix employee-facing issues at scale.

What you will do

• Partner with sales leadership to improve services attach rates and embed Professional Services early in key deals.
• Own the commercial narrative and gold-standard service positioning for the North America region.
• Act as the senior escalation point for the sales organization, investigating root causes and identifying systemic issues.
• Lead and coach a team of mid-to-senior individual contributors to ensure accountability and performance.
• Collaborate with PS teams to capture customer outcomes and improve value reporting consistency.
• Manage at-risk accounts and develop "back-to-green" action plans for renewals.

Requirements

• Must be based in the USA (Boston, MA).
• 5+ years of leadership experience in Professional Services, Sales, or both.
• Proven track record of improving services positioning and influencing deal strategy.
• Experience managing teams of mid-to-senior level contributors.
• Expertise in escalation management and delivering services to large enterprise organizations.
• Ability to engage with C-level sponsors and commercial buyers.

Nice to have

• Background in SaaS and End-User Computing (EUC) industries.

Culture & Benefits

• 100% company-paid health, dental, and vision insurance for self and family.
• Unlimited PTO, 11 company-paid holidays, and 3 volunteering days.
• 401(k) plan with up to 4% company matching and immediate vesting.
• Hybrid work model balancing office and remote work.
• Free access to professional training platforms and paid parental leave.