Senior Delivery Manager (SaaS)

TL;DR

Senior Delivery Manager (SaaS): Managing the end-to-end software delivery and release pipeline for a cloud contact center platform with an accent on release orchestration and risk mitigation. Focus on optimizing CI/CD processes, coordinating cross-functional teams, and ensuring high-quality production rollouts.

Location: Remote (Must be based in Colombia)

Company

hirify.global is a leading provider of cloud contact center software, bringing cloud innovation to customers worldwide.

What you will do

• Define and implement release schedules, ensuring deadlines and business needs are met.
• Manage the release pipeline and coordinate activities across development, QA, operations, and support teams.
• Oversee the full release lifecycle from planning and development to deployment and post-release support.
• Identify risks and bottlenecks in the release process and develop mitigation strategies to minimize business disruptions.
• Analyze release effectiveness and drive adoption of industry best practices to increase efficiency and predictability.
• Optimize the release management toolkit, including Jira, GitLab, and LaunchDarkly, to automate and streamline the pipeline.

Requirements

• 7+ years of related work experience.
• Deep understanding of the SDLC, specifically CI/CD and release management.
• Expertise in Agile, Scrum, or other project management methodologies.
• Proven ability to lead cross-functional teams in complex, fast-paced environments.
• Strong analytical and communication skills to articulate technical concepts to various stakeholders.
• Bachelor’s degree or equivalent in a relevant discipline.

Nice to have

• Proven track record of building mutually beneficial relationships at all levels.
• Experience with metrics-driven process improvement.
• Strong customer-centric and results-oriented mindset.

Culture & Benefits

• Team-first culture that encourages innovation, growth, and thriving together.
• Inclusive environment that celebrates diversity and empowers employees to be their authentic selves.
• Opportunity to work in a highly visible role engaging with all company departments.