Senior Delivery Manager (Software Release Management)

Location: Colombia (Remote)

Company

hirify.global provides cloud contact center software and supports customer experience operations worldwide.

What you will do

• Define release schedules and manage the end-to-end software delivery and release lifecycle.
• Coordinate development, QA, operations, support, product management, engineering, and other stakeholders throughout each release.
• Prioritize release content according to business objectives and customer impact.
• Identify release risks and bottlenecks, develop mitigation strategies, and resolve issues proactively.
• Analyze release effectiveness and drive process improvement, automation, and risk reduction.
• Track release KPIs including release frequency, deployment success rates, and post-release defect rates.

Requirements

• 7+ years of experience in a similar delivery or release management role.
• Deep understanding of the software development lifecycle, CI/CD, and release management.
• Experience leading cross-functional teams and managing multiple releases simultaneously.
• Expertise in Agile, Scrum, or other project management methodologies.
• Strong analytical, organizational, communication, negotiation, and risk-management skills.
• Bachelor’s degree or equivalent in a relevant discipline.

Nice to have

• Experience building mutually beneficial relationships across organizational levels.
• Metrics-driven process improvement experience.
• Customer-focused and results-oriented approach.

Culture & Benefits

• Collaborative, team-first environment focused on continuous improvement and customer satisfaction.
• Inclusive workplace committed to diversity and equal opportunity.
• High-visibility role with collaboration across departments and customer-facing stakeholders.