Customer Success Manager II (Medtech)

TL;DR

Customer Success Manager II (Medtech): Managing relationships with strategic employer customers in the mental health care space with an accent on retention, engagement campaigns, and cross-functional collaboration. Focus on driving customer value for organizations with 3,000-10,000 employees and influencing the product roadmap based on patient and customer voice.

Location: Remote (USA)

Salary: $106,000 – $146,000

Company

hirify.global is a leading provider of evidence-based mental health care utilizing an AI-powered platform to deliver clinical effectiveness and cost efficiency.

What you will do

• Serve as the primary relationship owner for strategic employer customers with 3,000-10,000 lives.
• Partner with marketing to develop and deliver engaging workshops and campaigns for customers.
• Produce and communicate regular customer reports to key stakeholders.
• Collaborate with product, clinical, and data science teams to resolve customer requests and issues.
• Contribute to the product roadmap by advocating for the customer and patient voice.
• Ensure high customer satisfaction to secure annual account renewals.

Requirements

• 8+ years of experience in Customer Success or a related field.
• Experience working with HR, Benefits, or Healthcare sectors.
• Proven track record managing customers with a headcount of 3,000-10,000 employees.
• Must be based in the USA.
• Strong project management skills and ability to work on cross-functional teams.
• Willingness to travel approximately 10%.

Culture & Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, and FSA/HSA.
• Equity in the company via discretionary restricted stock units (RSUs).
• 401K plan with up to 3% matching.
• Access to coaching and therapy services through Lyra for Lyrians.
• Paid parental leave and competitive time-off policies for vacation and sick days.
• Monthly tech allowance.