Client Executive (Medtech)

TL;DR

Client Executive (Medtech): Managing a portfolio of SMB and Mid-Market clients to drive adoption, engagement, and renewals with an accent on relationship management and retention. Focus on delivering metric-based reporting, expanding accounts, and collaborating cross-functionally to improve product value.

Location: Remote (US) or Hybrid in San Francisco, CA. Candidates must permanently reside in the US full-time.

Salary: $75,000–$100,000 + variable compensation + equity

Company

hirify.global provides evidence-based mental health support combining content, clinical care, and innovative technology.

What you will do

• Manage a portfolio of SMB and Mid-Market clients as their primary point of contact and trusted advisor.
• Drive client onboarding, adoption strategies, and contract renewals and expansions.
• Monitor client health and proactively identify opportunities to deepen engagement and mitigate risk.
• Provide regular reporting to clients demonstrating the measurable impact and value delivered.
• Maintain accurate documentation using Salesforce, Asana, and AI tools like ChatGPT, Claude, or Gemini.
• Collaborate with Sales, Product, and Marketing teams to share customer insights and improve the offering.

Requirements

• 4+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Proven ability to manage and grow client relationships with a focus on retention.
• Must permanently reside in the US full-time.
• Experience delivering metric-based reporting and translating data into actionable insights.
• Proficiency with Salesforce or similar CRM tools.
• Strong communication skills and an empathetic, solutions-oriented mindset.

Nice to have

• Experience in benefits, wellness, or healthcare industries.
• Background specifically supporting SMB or Mid-Market clients.
• Experience with upsell and expansion conversations within an existing book of business.

Culture & Benefits

• Comprehensive healthcare coverage and retirement savings match.
• Monthly wellness stipend and lifetime hirify.global membership.
• Generous parental leave.
• Collaborative, inclusive culture focused on mental health impact.
• Flexible work arrangements (Remote US or Hybrid SF).