Sr. Customer Success Manager (AI)

TL;DR

Sr. Customer Success Manager (AI/CX): Leading a portfolio of strategic accounts to drive value realization and adoption of AI-powered experience orchestration with an accent on cross-functional orchestration and executive-level relationship management. Focus on translating complex technical AI concepts into business value and driving customer retention through data-driven health metrics.

Location: Must be based in the USA (Texas, West and Central Regions). Flexible work schedules and work-from-home opportunities available.

Salary: $104,000 - $183,000

Company

hirify.global provides an AI-powered experience orchestration platform that helps over 8,000 organizations worldwide deliver personalized customer experiences.

What you will do

• Serve as the primary point of contact and trusted advisor for a portfolio of strategic enterprise accounts.
• Orchestrate collaboration between Professional Services, Support, Product, and Sales teams to ensure customer success.
• Develop and execute customer success plans aligned with clients' business objectives.
• Conduct regular Quarterly Business Reviews (QBRs) to demonstrate value delivery and identify growth opportunities.
• Monitor customer health metrics to drive solution adoption and identify potential risks proactively.
• Translate complex technical AI capabilities into tangible business value for senior stakeholders.

Requirements

• 6+ years of Customer Success Management experience.
• Bachelor’s degree in business management or a related field.
• Proven track record of managing high-touch enterprise customer relationships.
• Strong business acumen and ability to manage multiple concurrent initiatives.
• Experience preparing and delivering presentations to executive-level stakeholders.
• Proficiency with CRM systems and customer success platforms.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision insurance with telehealth coverage.
• 401(k) matching program.
• Flexible-first culture with work-from-home opportunities and flexible schedules.
• Open Time Off and 10 paid holidays, including August Free Fridays.
• Support for career growth, mentorship, and professional development.
• Family-friendly benefits including adoption assistance and fertility treatments.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and other team members (maximum 5 interviews).