Senior Endpoint Support (Desktop) Engineer (Microsoft)

TL;DR

Senior Endpoint Support (Desktop) Engineer (Microsoft): Serving as a Tier 3 escalation point for complex endpoint support issues with an accent on Microsoft 365, Intune, and Windows Autopilot. Focus on managing endpoint provisioning, configuration, and lifecycle management while mentoring junior technicians.

Location: Remote (Must be based in the United States and support Central Time (CST) business hours)

Company

hirify.global is a Fortune 1000 IT solutions partner that connects people with technology through hardware, cloud, cybersecurity, and professional IT services.

What you will do

• Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
• Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
• Manage endpoint provisioning, configuration, deployment, and lifecycle management.
• Assist with endpoint security, device compliance, software deployments, and policy management.
• Provide technical leadership and mentorship to Desktop Support engineers, assisting with knowledge transfer.
• Document technical solutions, standard operating procedures, and best practices.

Requirements

• 5-8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
• Strong knowledge of Microsoft 365, Active Directory, Intune, and Windows Autopilot.
• Experience supporting enterprise Microsoft Windows environments.
• Ability to work independently in a remote environment while supporting Central Time (CST) business hours.
• Must be based in the United States.
• Experience mentoring junior technicians and acting as an escalation resource.

Culture & Benefits

• Long-term contract position with benefits.
• Opportunity to work with a Fortune 1000 IT solutions partner.
• Remote work environment.