Client Engagement Director (Medical Communications)

Location: Remote, home-based in Canada or the US

Salary: CAD $120,000–$145,000 annual base salary, with eligibility for applicable bonus, incentive, and benefits programs.

Company

hirify.global provides strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry.

What you will do

• Serve as the primary client lead for assigned accounts generating $2M–$4M in annual revenue, building trusted relationships with senior stakeholders.
• Lead strategic planning, medical communications roadmaps, and client status meetings aligned with brand objectives and scientific strategy.
• Guide publications, scientific communication platforms, advisory boards, congress activities, speaker programs, MSL materials, omnichannel programs, and digital initiatives.
• Partner with Scientific Services, Creative, Project Management, events teams, and external vendors to align strategy, execution, scientific integrity, and client experience.
• Own account financial health, including forecasting, margin management, Earned Rate performance, reconciliations, close-outs, scoping, SOW development, and Charge Orders.
• Ensure delivery is on scope, on time, on budget, and to quality and compliance standards while identifying risks, opportunities, and organic growth opportunities.
• Manage and develop Manager- and Coordinator-level staff through coaching, feedback, and career development.
• Provide onsite leadership for key initiatives and uphold agency and client SOPs, PhRMA, and Open Payments guidelines.

Requirements

• Bachelor’s degree required; Communications, Marketing, Life Sciences, or a related field preferred.
• 8–10+ years of experience in medical communications, medical education, pharma marketing, or related fields.
• Strong understanding of the life sciences industry, therapeutic landscapes, and the drug development process.
• Experience with strategic planning initiatives, including publications planning, tactical planning, and congress strategy.
• Advanced financial acumen covering forecasting, SOW development, and profitability management.
• Exceptional written, verbal, and presentation skills with executive-level client presence.
• Strong organizational and prioritization skills in a fast-paced environment.
• Proven problem-solving, negotiation, and conflict-resolution skills, with the ability to collaborate across functions.
• Demonstrated people leadership, coaching, and performance-management capabilities.
• High attention to detail and commitment to quality and compliance.
• Proficiency with Microsoft Office and project management systems, plus the ability to quickly learn and apply new tools and technologies.

Nice to have

• Advanced degree.

Culture & Benefits

• Home-based remote work from Canada or the US.
• Collaborative, fast-paced environment focused on meaningful work, community, creativity, quality, and on-time delivery.
• Eligible employees may participate in applicable bonus, incentive, and benefits programs.
• Inclusive workplace committed to equal opportunity and diversity, equity, and inclusion.