Client Services Director (US-based, East Coast Preferred)

Location: United States; remote. East Coast preferred.

Company

hirify.global delivers science, strategy, evidence, technology, and creative services to global healthcare and life sciences partners.

What you will do

• Drive strategic client partnerships, account direction, sustainable growth, and operational excellence across a portfolio of accounts.
• Shape client communication strategies with scientific leadership across medical, publication, and engagement objectives.
• Lead strategic planning discussions and targeted workshops with clients and internal stakeholders.
• Manage complex or sensitive client situations, ensuring consistent quality, compliance, and resolution.
• Oversee forecasting, budgeting, revenue phasing, resource planning, utilization, and recoverability across the portfolio.
• Coach account leaders and lead client services teams while integrating industry developments such as AI-enabled delivery, data-driven insight, and omnichannel engagement.

Requirements

• 10+ years of relevant experience in a pharmaceutical company, medical education or communications agency, or similar environment.
• Life sciences degree; a master’s degree or PhD is preferred.
• Experience managing multiple accounts, forecasting, account growth, budgeting, and strategic account planning.
• Strong interpersonal, relationship development, communication, delegation, mentoring, and line-management skills.
• Strategic insight, sound judgment, problem-solving ability, organization, time management, and attention to detail.
• Ability to work in a fast-paced environment with multiple projects, timelines, and budget expectations.

Culture & Benefits

• Remote working.
• Paid time off and paid holidays.
• 401(k) with company match.
• Medical, dental, and vision benefits.
• Values-led, inclusive, collaborative, and high-performing work culture.