Customer Success Executive (CRM)

TL;DR

Customer Success Executive (CRM): Developing and maintaining strategic relationships with Enterprise clients across DACH, Benelux, and Nordics markets with an accent on value realization and ROI. Focus on reducing churn, managing software implementations, and driving growth through cross and up-sales.

Location: Hybrid in Munich, Germany or Remote in Poland

Company

Global vendor of an AI-native no-code platform designed to automate workflows and CRM with a high degree of freedom.

What you will do

• Maintain and develop long-term relationships with strategic customers in the Corporate and Enterprise segments.
• Act as a trusted advisor to assigned accounts, communicating effectively with C-level executives.
• Audit delivery processes in implementation projects to identify and resolve potential launch-related issues.
• Help customers achieve desired outcomes through product consulting and high ROI realization.
• Grow the customer portfolio by ensuring zero churn and identifying cross and up-sale opportunities.

Requirements

• 5+ years of experience working with global Enterprise or Corporate segment customers.
• Fluent English (C1+) with professional executive-level communication skills.
• Experience with CRM, ERP, Core systems, or Low-Code/No-Code solutions.
• Proven experience managing or overseeing software implementation and customization projects.
• Strong commercial acumen, including negotiation and renewal management.
• Must be based in Munich, Germany (hybrid) or Poland (remote).

Culture & Benefits

• Clear career paths, mentorship, and access to continuous learning.
• Flexible work arrangements to support personal and professional well-being.
• Culture of recognition that values ideas and individual contributions.
• Opportunity to work with modern AI-native technologies in an innovative environment.
• Competitive compensation and benefits package tailored to the country of residence.