Account Follow-Up Representative I (Healthcare)

TL;DR

Account Follow-Up Representative I (Healthcare): Managing and resolving outstanding insurance balances for hospital patient accounts with an accent on claim verification, rebilling, and detailed account documentation. Focus on utilizing AI-enabled tools to improve workflow efficiency, ensuring HIPAA compliance, and maintaining high standards of accuracy in financial data processing.

Location: Must be based in the United States. Preference for candidates available to work in CST or EST time zones.

Salary: $18–$26/hr

Company

hirify.global is a leading provider of mission-critical software for the public sector and healthcare industry, operating as a subsidiary of Constellation Software Inc.

What you will do

• Verify claim payment status and perform rebilling to insurance providers.
• Research and resolve outstanding insurance balances for hospital patient accounts.
• Document all research findings and resolution steps in detail within hospital systems.
• Work an average of 30-40 patient accounts per workday.
• Collaborate with internal teams to address project issues and workflow concerns.
• Actively adopt and leverage AI tools to improve daily workflows and efficiency.

Requirements

• Must be based in the United States.
• High School diploma or equivalent.
• 1+ years of experience in a related field or recent Medical Billing and Coding coursework.
• Proficiency with computer applications, including Excel, email, and database software.
• Ability to maintain HIPAA Privacy and Security standards.
• High-speed internet (min 300 Mbps) and a smartphone for MFA.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits from day one.
• 3 weeks of vacation plus 5 personal days.
• Employee stock ownership and 401k matching programs.
• Lifestyle rewards and remote work flexibility.