Supplier Onboarding Specialist

TL;DR

Supplier Onboarding Specialist (SaaS): Managing the end-to-end onboarding journey for service providers within a rapidly scaling facility management platform with an accent on B2B sales, relationship building, and conversion optimization. Focus on identifying pre-qualified leads, guiding suppliers through documentation verification, and driving network growth for major national retail brands.

Location: Remote (Must be available during 8:30 AM - 5:30 PM EST)

Company

A fast-growing software company revolutionizing facility management for major national retail chains.

What you will do

• Identify and contact pre-qualified service businesses using a proprietary dashboard.
• Execute strategic outbound calls to locksmiths, electricians, and facility service providers.
• Present compelling value propositions to potential suppliers to drive network adoption.
• Guide new partners through the complete platform onboarding and documentation process.
• Track and report supplier signup metrics and conversion rates.
• Maintain detailed interaction records in the CRM to ensure seamless team collaboration.

Requirements

• Excellent English communication skills with a strong phone presence.
• Sales mindset with the ability to be persuasive and build rapport quickly.
• Availability to work 8:30 AM - 5:30 PM EST.
• Exceptional attention to detail and a disciplined follow-up approach.
• Proactive work style requiring minimal supervision.
• Customer service orientation focused on supplier success.

Nice to have

• Experience in B2B sales or supplier relationship management.
• Proficiency with CRM systems and online platforms.

Culture & Benefits

• Permanent work from home arrangement.
• Opportunity to work with a rapidly scaling company in a high-growth industry.
• Supportive team environment with dedicated client success management.
• Health insurance coverage available for eligible locations.
• Clear metrics and direct impact on business success.