Key Account Manager (SaaS)

TL;DR

Key Account Manager (SaaS): Managing and growing existing customer relationships within higher education and government sectors with an accent on renewal targets and upsell opportunities. Focus on driving account strategy, mitigating risks, and ensuring customer success through cross-departmental collaboration.

Location: Must be based in the United Kingdom

Company

hirify.global empowers ambitious brands to create digital customer experiences using the open-source Drupal-based Digital Experience Platform.

What you will do

• Exceed quarterly renewal and upsell targets for assigned accounts.
• Maintain strong relationships with strategic leadership contacts at customer organizations.
• Guide customers through product onboarding and ensure long-term platform success.
• Coordinate with internal teams including Sales, Customer Success, and Professional Services.
• Identify and drive new growth opportunities within existing accounts.
• Manage account strategy, forecasting, and administrative tasks in CRM systems.

Requirements

• Must be based in the United Kingdom.
• 3-5 years of experience in sales or account management within a technology company.
• Proven track record of managing complex relationships and exceeding renewal/upsell quotas.
• Strong analytical skills for renewal forecasting and account strategy.
• Proficiency with tools such as SFDC, Gainsight, and Jira.
• Excellent verbal and written communication skills.

Nice to have

• Experience working with educational institutions or government entities.
• Prior experience procuring contracts in the public sector.

Culture & Benefits

• Opportunity to work with best-of-breed open-source technology.
• Collaborative environment that embraces AI innovation to enhance workflows.
• Commitment to equal opportunity and professional growth.
• Great Place to Work-Certified company in the UK.