Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of growth customers to maximize value through the hirify.global platform with an accent on renewals, upsells, and product adoption. Focus on driving commercial growth, analyzing customer usage, and collaborating across departments to ensure seamless service delivery.

Location: London (Hybrid)

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized, cross-channel experiences through composable intelligence and AI-powered decisioning.

What you will do

• Own the commercial relationship for a portfolio of growth customers to achieve upsell and renewal targets.
• Proactively analyze customer product usage to identify and act on growth opportunities.
• Communicate customer feedback effectively to the internal product team.
• Collaborate across departments including Success, Sales, Product, Legal, and Marketing.
• Coordinate resources to drive feature adoption and ensure seamless transitions from pre-sales to ongoing service.
• Maintain best-in-class product knowledge and stay updated on industry trends.

Requirements

• Minimum 3 years of experience in renewing and expanding SaaS solutions contracts.
• Proven success in navigating organizations and identifying decision-makers within the SMB segment.
• Experience with Salesforce CRM or similar sales pipeline management tools.
• Strong verbal, written, and presentation skills.
• Background in SaaS sales for mobile or marketing technology.
• Ability to handle multiple competing priorities and quickly learn new cloud applications.

Culture & Benefits

• Competitive compensation packages that may include equity.
• Comprehensive medical, dental, vision, life, and disability insurance plans.
• Flexible paid time off and family services including parental leave.
• Professional development support with learning stipends and career pathing.
• Hybrid work environment designed to foster community and innovation.
• Access to Employee Resource Groups and company-wide volunteer opportunities.