Senior Customer Marketing Manager (SaaS)

TL;DR

Senior Customer Marketing Manager (SaaS): Building and owning customer advocacy, community, and voice-of-customer programs with an accent on scaling enterprise proof points and install-base marketing motions. Focus on designing structured advocacy pipelines, synthesizing customer insights for cross-functional stakeholders, and driving expansion campaigns in a high-velocity B2B environment.

Location: Remote (US and Canada)

Salary: $110,000–$161,000

Company

hirify.global is a leading provider of Sales Performance Management (SPM) and Incentive Compensation Management (ICM) software for enterprise businesses.

What you will do

• Build and run a proactive case study, reference, and G2 review-site strategy.
• Manage customer community programs, including Slack communities and Customer Advisory Boards.
• Synthesize and distribute voice-of-customer insights to Product, Sales, and Marketing teams.
• Partner with Demand Gen on lifecycle-based cross-sell and upsell campaigns.
• Act as the connective tissue between Customer Success, Sales, and Product Marketing to drive adoption and expansion.

Requirements

• 7+ years of customer marketing experience in B2B SaaS.
• Proven track record of building customer advocacy programs from the ground up.
• Experience with pipeline metrics, campaign design, and cross-functional stakeholder management.
• Strong storytelling skills and ability to operate independently.
• Must be based in the US or Canada.

Nice to have

• Experience managing community platforms and advocacy tooling.
• Familiarity with RevOps and pipeline attribution for expansion.
• Background in multi-product SaaS or SPM/ICM-adjacent industries.

Culture & Benefits

• 100% coverage for medical, dental, and vision for employees.
• Flexible vacation policy with quarterly mental health days.
• Annual stipends for professional development and caretaking.
• 401(k) retirement savings plan for US employees.
• Latest Apple hardware provided for all team members.