Customer Advocacy Specialist

TL;DR

Customer Advocacy Specialist (Marketing): Building a world-class advocacy engine across the customer base with an accent on creative storytelling, relationship building, and strategic advocacy programs. Focus on identifying, engaging, and rewarding customers who elevate the brand and pipeline.

Location: Remote within the US or hybrid at one of our office locations (Seattle, Atlanta).

Salary: $81,000 - $95,000 a year

Company

hirify.global is the only complete agentic AI platform for revenue teams.

What you will do

• Design, launch, and manage incentivized customer advocacy programs.
• Produce and manage a library of customer content including case studies, video testimonials, blogs, podcasts, and webinars.
• Partner with customers to capture success stories and translate them into compelling assets for external marketing and internal sales enablement.
• Build and maintain a centralized, searchable content repository accessible to Sales, Marketing, and Customer Success teams.
• Own and optimize a customer gifting strategy.
• Track and report on program performance.

Requirements

• 3+ years of agency experience in customer marketing or advocacy in B2B technology environment.
• Experience producing a wide range of customer content - case studies, video scripts, internal sales slides, and testimonials - from concept through completion.
• Exceptional written and verbal communication skills with strong attention to detail and a knack for storytelling.
• Ability to build trusted relationships with customers and internal stakeholders, aligning advocacy efforts with business priorities.
• Solid understanding of B2B marketing fundamentals and how customer stories drive trust, pipeline, and revenue.
• Customer-first mindset with a deep ability to understand customer goals, pain points, and what motivates them to advocate.

Nice to have

• Experience with gifting platforms, reference management tools, and AI tools to streamline and scale advocacy operations.

Culture & Benefits

• Flexible time off.
• 401k to help you save for the future.
• Generous medical, dental, and vision coverage for full-time employees and their dependents.
• A parental leave program that includes options for a paid night nurse, and a gradual return to work.
• Employee referral bonuses to encourage the addition of great new people to the team.
• Diversity and inclusion programs that promote employee resource groups.