Associate Technical Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Associate Technical Success Manager (SaaS): Driving customer adoption and value realization for enterprise clients on the observability platform with an accent on technical relationship management and consumption growth. Focus on guiding onboarding, conducting technical training, and collaborating with sales to ensure long-term customer success.
Location: Must be based in Dublin, Ireland. Visa sponsorship is not available.
Company
is a global leader in observability, building an intelligent platform that empowers companies to thrive in an AI-first world.
What you will do
- Guide enterprise customers through the onboarding process to ensure prompt achievement of committed usage levels.
- Lead personalized training sessions and create technical resources to empower users.
- Design and execute Mutual Activity Plans to track project milestones and value realization.
- Build strong relationships with technical stakeholders to understand their goals and advocate for them internally.
- Analyze customer data to identify growth opportunities and mitigate churn risks.
- Collaborate with Account Executives to demonstrate the technical benefits and ROI of the platform.
Requirements
- Must be based in Dublin, Ireland.
- Visa sponsorship is not available for this position.
- Foundational knowledge of Kubernetes, cloud environments (AWS, Azure, or GCP), and observability platforms.
- Hands-on experience or academic background in programming (Java, PHP, .NET, Ruby, Node.js, Python, or SQL).
- Strong interest or initial experience in technical customer-facing roles like Technical Support or Solutions Engineering.
- Ability to pass a criminal background check and export compliance assessment.
Culture & Benefits
- Flexible workforce model supporting office-based, remote, or hybrid work.
- Commitment to a diverse, welcoming, and inclusive environment.
- Focus on continuous learning and professional development.
- Collaborative team culture working across sales, product, and support functions.
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