Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Driving long-term strategic relationships and maximizing customer value for enterprise automation solutions with an accent on financial process automation and intelligent automation. Focus on managing complex customer journeys, influencing executive stakeholders, and leveraging AI-enabled tools to streamline operations and improve service delivery.

Location: Must be based in the Netherlands

Company

hirify.global provides intelligent automation and enterprise software solutions to help organizations streamline business processes.

What you will do

• Develop and maintain clear success plans to ensure customers realize the full value of automation solutions.
• Act as a trusted strategic advisor to executive-level stakeholders, influencing vision and account strategy.
• Collaborate across internal teams including Sales, Professional Services, and Technical Support to ensure seamless delivery.
• Drive product adoption and identify opportunities for footprint growth within assigned accounts.
• Utilize AI-enabled tools to improve efficiency and streamline routine tasks while adhering to governance standards.
• Serve as the voice of the customer internally to provide actionable feedback on product and service improvements.

Requirements

• Must be fluent in English, Dutch, and French
• Must be based in the Netherlands
• At least 5 years of experience in a Customer Success Manager role or similar.
• 7+ years of experience in Professional Services or Presales.
• Solid experience in financial process automation or intelligent automation.
• Proven track record of managing large enterprise accounts and acting as a trusted advisor.

Nice to have

• Project Management experience for large enterprise accounts.

Culture & Benefits

• Opportunity to work with cutting-edge AI-enabled automation tools.
• Collaborative environment working across multiple internal disciplines.
• Focus on professional growth and strategic influence within enterprise accounts.
• Equal Opportunity Employer committed to diversity and inclusion.